Terms and Conditions

Terms of Service

  1. Scope
    The following terms and conditions apply to all orders via our online shop. Our online shop is aimed exclusively at consumers.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed. Entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

  1. Contractual partner, conclusion of contract, correction options
    The purchase contract is concluded with Châtelaine Design.

By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained in the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order, you will receive another confirmation by e-mail.

  1. Contract language, contract text storage
    The language(s) available for the conclusion of the contract: English

We save the text of the contract and send you the order data and our terms and conditions in text form. You can view the text of the contract in our customer login.

  1. Terms of Delivery
    We deliver free of charge.

We only deliver by mail. Unfortunately, a self collection of the product is not possible.

We do not deliver to packing stations.

  1. Payment
    The following payment methods are generally available in our shop:

In order to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered with PayPal, identify yourself with your access data and confirm the payment order. The payment transaction is carried out by PayPal immediately after placing the order. You will receive further information during the ordering process.

PayPal can offer registered PayPal customers selected according to their own criteria additional payment methods in the customer account. However, we have no influence on the offering of these modalities; other individually offered payment methods relate to your legal relationship with PayPal. You can find more information about this in your PayPal account.

  1. Warranty and Guarantees​​​​​​​
    6.1 Right to Liability for Defects
    The statutory liability for defects applies.

6.2 Warranties and After-Sales Service
Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

  1. Liability​​​​​​​
    We are always fully liable for claims based on damage caused by us, our legal representatives or vicarious agents

in the event of injury to life, limb or health,
in the event of intentional or grossly negligent breach of duty,
in the case of a promise of guarantee, if agreed, or
as far as the area of ​​application of the Product Liability Act is open.
In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and the observance of which the contractual partner may regularly rely on (cardinal obligations) due to slight negligence on the part of us, our legal representatives or vicarious agents, the liability is limited to the amount foreseeable at the time the contract was concluded Damage limited, the occurrence of which must typically be expected.
For the rest, claims for damages are excluded.

  1. Dispute Resolution​​​​​​​
    The European Commission provides a platform for online dispute resolution (OS), which you can find here. We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.

Right of withdrawal

Consumers have a fourteen-day withdrawal.

In the case of digital goods, this right of withdrawal is waived with the confirmation in the checkout as soon as the product has been downloaded.

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day the contract was concluded.

In order to exercise your right of withdrawal, you must inform us (Manuela Glaevke, Eschenstraße 3, 18057 Rostock, Germany, contct@chatelaine.de, telephone: 0381 37134444) by means of a clear statement (e.g. a letter sent by post or an e-mail). inform you of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.

The following applies to a contract for the provision of digital content that is not on a physical data carrier, which obliges you to pay a price: The right of cancellation also expires (prematurely) if you have expressly agreed that we start fulfilling the contract before the cancellation period has expired , you have confirmed that you are aware that your consent to the commencement of performance of the contract lapses your right of withdrawal, and we have provided you with a confirmation.

Sample withdrawal form
(If you want to revoke the contract, please fill out this form and send it back.)
– To Manuela Glaevke, Eschenstrasse 3, 18057 Rostock, Germany, contct@chatelaine.de
– I/we () hereby revoke the contract concluded by me/us () for the purchase of the following
Goods ()/the provision of the following service ()
– Ordered on ()/received on ()
– Name of consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if notification is made on paper)

  • Date

(*) Delete where not applicable.